If you have purchased a subscription, we offer a 30-day money-back guarantee, no questions asked. After 30 days, no refunds will be offered.


To request a refund please contact our customer service team:


Australia, New Zealand, Asia (except China and Korea), South Pacific


Phone: 02 8585 4020

Email: info@readingeggs.com.au


United States, Canada, Central & South America


Phone (toll free line): 18 7 766 14898

Email: support@readingeggs.com


United Kingdom, Europe, South Africa/Africa, Middle East


Phone: 0117 360 0248

Email: customerservice@readingeggs.co.uk


China


Phone: 13918946094

Email: jennifer.jiang@blake.com.au


Korea


Phone: 070-8894-6966

Email: nusijl@bondingedu.com


If you have subscribed to Reading Eggs via the App Store/iTunes, this transaction is between you and Apple, and we cannot directly manage the refund and/or cancellation process on your behalf. For information on how to request a refund in the App Store, please visit https://support.apple.com/en-us/HT202039.


If you would like to request a refund for your Reading Eggs app subscription via Google Play, please submit the form on this page under the 'Google Play app subscriptions' heading.